World-Class Support

How Can We Help You?

Our dedicated support team is committed to ensuring your success on JobNav. Whether you need technical assistance or guidance, we're here for you.

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Live Chat
Fast Response
Expert Help
Support Options

Choose How You'd Like to Connect

Multiple ways to get the help you need, when you need it.

Live Chat

Get instant answers from our support team in real-time.

9am - 9pm GMT ~2 min response

Email Support

Send us a detailed message and we'll respond within 24 hours.

24/7 Available Within 24 hours
Send Email

Phone Support

Speak directly with a support specialist for complex issues.

Mon-Fri 9am-6pm Direct line
Call Now

Community Forum

Connect with other users, share tips, and find solutions.

Always Open Peer support
Visit Forum
Knowledge Base

Find Answers Instantly

Browse our comprehensive guides and tutorials to solve common issues.

For Candidates

42 articles

Getting Started

Create your account, build your profile, and start your job search journey.

CV Builder

Master our AI-powered CV builder to create stunning professional resumes.

Job Search Tips

Learn how to use filters, alerts, and saved searches effectively.

Applications

Track applications, manage interviews, and communicate with employers.

For Organisations

38 articles

Posting Jobs

Create compelling job listings that attract the right candidates.

Shiftree AI

Leverage AI-powered matching to find perfect candidates faster.

Team Management

Add team members, set permissions, and collaborate effectively.

Analytics & Reports

Track performance metrics and optimise your recruitment strategy.
Account Settings Billing & Payments Privacy & Security Technical Issues
Why JobNav Support?

Support That Goes Above & Beyond

We're not just a helpdesk. We're your partners in career success and recruitment excellence.

98% Customer Satisfaction
<2hr Average Response Time
24/7 Knowledge Base Access

Fast Resolution

Most issues resolved within the first contact. Our team is trained to solve problems efficiently.

Personalised Guidance

Whether you're a first-time job seeker or an enterprise client, we tailor our support to your needs.

AI-Powered Assistance

Our Shiftree AI helps answer common questions instantly, 24/7, while complex issues go to humans.

Continuous Learning

We regularly update our knowledge base with new guides, tutorials, and best practices.

Enterprise Solutions

Premium Support for Organisations

Dedicated support packages designed to help your business succeed.

Standard

Essential support for growing teams

  • Email support
  • Knowledge base access
  • Community forum
  • 24-hour response time
  • Phone support
  • Dedicated manager
Included with all plans
Most Popular

Priority

Enhanced support for busy recruiters

  • Everything in Standard
  • Live chat priority queue
  • Phone support (Mon-Fri)
  • 4-hour response time
  • Monthly check-in calls
  • Dedicated manager
£99/month Get Priority

Enterprise

White-glove service for large organisations

  • Everything in Priority
  • 24/7 phone support
  • Dedicated account manager
  • 1-hour response SLA
  • Custom training sessions
  • Quarterly business reviews
Custom Contact Sales

Can't Find What You're Looking For?

Check our comprehensive FAQ section or reach out directly to our team.

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